UX Your Staff Training

UX Your Staff Training

by Meghan SchiedelNo Comments
The more I learn about UX (User Experience) research, the more I love it and feel the pull to change careers. This got me thinking; I can apply UX principles to training and instructional design and enjoy the best of both worlds.  UX Defined  If UX research is new to you, it is the systematic study of target users and their needs to add realistic parameters to design processes. UX researchers center the user’s experience early on in the design process, and researchers use various methods to uncover problems and design opportunities. Good UX research is done by carefully selecting the best methods to obtain the necessary information you need to collect from possible users of your product. UX research categorizes these research design methods in two ways: attitudinal, you listen to what users say—e.g., in interviews, and behavioral – you see what users do through observational studies. Data can be collected both quantitatively and qualitatively. It is also most effective when...
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Start at the End

Start at the End

by Meghan SchiedelNo Comments
Can we think of training and development as a product that can be produced just like a chair or laptop? I would argue we can. Although not made of physical matter, a training has an audience whose goal is to create value for the customer. So if we think of a training as a product, we can apply design thinking to improve it. According to the Interaction Design Foundation, “design thinking is an iterative process in which you seek to understand your users, challenge assumptions, redefine problems and create innovative solutions which you can prototype and test.” We engage in this type of thinking when we center training design around a deep interest in understanding the people for whom we design training. I love using this technique because it helps me and my clients observe and develop empathy with their staff. We get curious and begin asking better questions about how we share knowledge and skills. I recently read Matt Wallaert’s book Start At...
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